Privacy Policy

01 — Who We Are

OVOVA is a brand operated by Constantia LLC, registered at 16192 Coastal Hwy, Lewes, DE 19958-3608, US. When we say "OVOVA," "we," "us," or "our" in this policy, we mean Constantia LLC.

This Privacy Policy applies to all personal information collected through our website ovova.shop (the "Site"), our emails, and any other interactions you may have with us.

02 — Information We Collect

Information you provide directly

When you place an order, create an account, subscribe to our emails, or contact us, we may collect: your name, email address, shipping and billing address, phone number, and payment information. Payment details are processed securely by Shopify Payments and are never stored on our servers.

Information collected automatically

When you visit the Site, we automatically collect certain technical information, including: your IP address, browser type and version, device type, operating system, referring URL, pages viewed, time spent on pages, and other browsing behavior. This data is collected through cookies and similar tracking technologies.

Information from third parties

We may receive information about you from third-party services we use, such as Shopify (e-commerce platform), payment processors, analytics providers (e.g., Google Analytics), and advertising platforms (e.g., Meta, TikTok, Google Ads). This may include purchase data, device identifiers, and interaction data with our ads.

03 — How We Use Your Information

We use the information we collect to: process and fulfill your orders; send order confirmations, shipping updates, and receipts; communicate with you about your account or orders; send marketing emails and promotional content (with your consent); improve our website, products, and customer experience; run advertising campaigns and measure their effectiveness; detect and prevent fraud; and comply with legal obligations.

We will never sell your personal information to third parties.

04 — Cookies & Tracking

We use cookies and similar technologies to keep the Site functional, remember your preferences, analyze traffic, and deliver relevant advertising. Cookies are small text files stored on your device when you visit the Site.

Types of cookies we use

Essential cookies: Required for the Site to function (cart, checkout, session). These cannot be disabled. Analytics cookies: Help us understand how visitors use the Site (e.g., Google Analytics). Marketing cookies: Used to deliver relevant ads and measure campaign performance (e.g., Meta Pixel, TikTok Pixel, Google Ads).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

05 — Sharing Your Information

We do not sell your personal data. We share information only with trusted third parties who help us operate our business:

Shopify: E-commerce platform and payment processing. Supliful: Order fulfillment and shipping. USPS / FedEx: Package delivery. Google Analytics: Website analytics. Meta / TikTok / Google: Advertising platforms. Email service providers: Marketing and transactional emails.

These service providers only have access to the information necessary to perform their functions and are contractually obligated to protect your data. We may also disclose your information if required by law, legal process, or government request.

06 — Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to process orders, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 5 years for tax and accounting purposes.

If you request deletion of your data, we will remove it within 30 days, except where retention is required by law.

07 — Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you. Correction: Request correction of inaccurate or incomplete data. Deletion: Request deletion of your personal data. Portability: Request your data in a structured, machine-readable format. Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any email. Opt-out of sale/sharing: We do not sell personal data, but you can opt out of data sharing for targeted advertising.

To exercise any of these rights, email us at hello@ovova.shop. We will respond within 30 days.

08 — California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect and how it is used, request deletion of your personal information, opt out of the "sale" of personal information (we do not sell your data), and not be discriminated against for exercising your privacy rights.

To submit a CCPA request, email hello@ovova.shop with the subject line "CCPA Request."

09 — International Visitors (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data on the legal bases of: contract performance (to fulfill your orders), legitimate interest (to improve our services and market our products), and consent (for marketing communications and non-essential cookies).

You have the right to withdraw consent at any time, lodge a complaint with your local data protection authority, and request restriction of processing. Data transferred outside the EEA is protected by appropriate safeguards as required by GDPR.

10 — Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All transactions are processed through Shopify's PCI-DSS compliant infrastructure with SSL/TLS encryption. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11 — Children's Privacy

The Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at hello@ovova.shop.

12 — Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.

13 — Contact

If you have questions or concerns about this Privacy Policy or your personal data, contact us at:

OVOVA — a brand of Constantia LLC
16192 Coastal Hwy, Lewes, DE 19958-3608, US
Email: hello@ovova.shop
Website: ovova.shop