Frequently asked questions.

OVOVA is a science-first beauty brand built around protocols, not products. We develop multi-step systems for specific problems — hair thinning, acne scars — using ingredients backed by clinical evidence. We don't promise miracles. We give your skin and hair what they actually need to do their job.

For people who've already tried the shelf at Sephora, spent money on derm procedures, and still haven't found what actually works. If you want a structured protocol based on proven science — not a single-ingredient vitamin pill or a viral TikTok hack — OVOVA is built for you.

Fair question. No. Most DTC brands sell single products with marketing-driven claims. We sell clinically inspired protocols — our Hair Protocol combines a topical serum, oral supplementation, and targeted iron. Our Scar Stick uses medical-grade silicone (the hospital standard for 40+ years). We're not inventing new molecules. We're making proven ones usable daily.

A 3-step system that supports hair health from multiple angles. No. 01 Serum works topically on your scalp with rosemary and ginger extracts. No. 02 Gummies deliver biotin, zinc, folate, and collagen from the inside. No. 03 Iron Strips help replenish iron stores — one of the most common deficiencies linked to hair shedding. Together, they address the problem in ways a single product can't.

Biotin alone addresses only one piece. Hair loss is rarely caused by a single deficiency — it's a combination of hormonal shifts, nutrient depletion, inflammation, and scalp health. A topical serum supports the scalp directly. Gummies work on internal nutrition. Iron strips target a specific deficiency that blood tests frequently miss. Most women who tried biotin alone reported no visible difference.

They're single products designed as one-size-fits-all. OVOVA is a multi-step protocol combining topical + internal + targeted supplementation. We also focus on cause-specific hair loss rather than generic "hair wellness." Different causes need different approaches — that's what we're built for.

Serum: rosemary, ginger, chlorella, spirulina, vitamins C and E, licorice, baicalin, scutellaria. Vegan, cruelty-free, paraben-free, fragrance-free. Gummies: biotin, zinc, folate, collagen, vitamins A/C/D/E/B6/B12, iodine, PABA. Gluten-free. Iron Strips: 19mg iron (ferric saccharate) + 400mcg folate per strip. Gluten-free, lactose-free, allergen-free. Full ingredient lists on each product page.

Weeks 2–4: less hair in the drain and on your brush — shedding rate slows. Weeks 4–8: stronger strands, less breakage. Hair starts to feel different. Weeks 8–12: visible new growth — baby hairs along your hairline and part. Minimum 3 months recommended. Results depend on the cause of hair loss, your nutrition, and consistency.*

Some women experience a brief adjustment period in the first 1–2 weeks — weaker hairs in resting phase are cycled out. This is not unusual and typically resolves quickly. If shedding increases significantly or doesn't stabilize after 3–4 weeks, stop use and consult a healthcare provider.

Morning: 2 gummies + 1 iron strip (dissolves on your tongue in ~15 seconds). Evening: a few drops of serum massaged into your clean, dry scalp for 1–2 minutes. Under 3 minutes total. The serum is color-safe and works on all hair types.

Consult your healthcare provider before starting any new supplement while pregnant or nursing. With other supplements: pay attention to overlap — particularly iron and fat-soluble vitamins (A, D, E) — to avoid exceeding recommended intake. If you're already taking a multivitamin or prenatal with high-dose iron, alternate rather than stack.

A medical-grade silicone stick formulated with 60% dimethicone — the same compound hospitals have used on burn and surgical scars for over 40 years. It creates a breathable shield over acne scars that signals your skin to remodel collagen from inside the dermis. Designed to flatten ice pick, boxcar, and rolling scars. Apply morning and night for 8 to 12 weeks.

It works on ice pick, boxcar, and rolling scars (atrophic — the pitted kind) and on post-inflammatory hyperpigmentation (the red and brown marks acne leaves behind). Rolling scars respond fastest (6–8 weeks), ice pick scars take longest (10–12 weeks). It does NOT work on keloid or raised scars, or on active breakouts.

Those work at the skin surface — they fade dark marks and improve texture slightly. Pitted acne scars are structural damage inside the dermis. Topical serums can't reach that layer. Chemical peels require downtime and risk PIH on darker skin tones. Silicone occlusion is the only non-invasive approach that directly targets the scar tissue itself.

No. Medical-grade silicone is non-comedogenic. It forms a breathable barrier on the skin surface without penetrating pores. Customers with acne-prone skin report zero new breakouts. Just apply on clean, dry skin — never over unwashed skin.

Week 4–6: scar edges soften. You'll feel it when you run your fingers over the scar before you see it. Week 6–8: texture change visible in photos. Week 8–12: ice pick and boxcar scars continue improving. Week 3 is when most people think nothing's happening — don't quit. The silicone works from day one, you just can't see it yet.

Scars aren't permanent — your skin constantly renews itself. Old scars respond slightly slower than fresh ones (10–12 weeks instead of 6–8), but they do respond. Many customers with 10+ year-old scars see meaningful improvement. The worst mistake is to assume old scars are "too late" to treat.

Yes to both. Dimethicone is one of the most inert ingredients in skincare — used in medical products for burn victims and baby care. Because it's occlusive (not an active ingredient), it won't trigger PIH or sensitize skin. Many customers with Fitzpatrick IV–VI choose silicone specifically to avoid the PIH risk of AHA peels and retinoids.

Yes. Apply the stick as the final step of your routine, after serums and moisturizer. For retinol or acids (BHA/AHA), apply them first, wait 10 minutes, then apply the stick. Silicone seals in whatever is underneath — it won't inactivate your actives, it just caps the routine. You can apply SPF or makeup 1–2 minutes later.

Morning: cleanse, pat dry, glide the stick over each scar in a thin layer. Wait 2 minutes, then SPF or makeup. Evening: same process on clean skin. Under 30 seconds total. One stick lasts approximately 30 days with twice-daily use. The 3-Month Supply (Buy 2 Get 1 FREE) covers the full clinical protocol with a bonus month.

Orders ship within 24 to 48 hours. US delivery takes 7 to 10 business days with full tracking. You'll receive an email with your tracking number as soon as your order ships. Free shipping on all orders over $45.

60-day money-back guarantee on every product. If you've used the protocol consistently and aren't satisfied, email us at hello@ovova.shop for a full refund. No forms, no questions, no hassle. We'd rather you try risk-free than keep wondering.

Currently we ship within the United States only. International shipping is coming soon — join our email list at the bottom of the page to be notified first.

If your order hasn't shipped yet, email us at hello@ovova.shop within 24 hours and we'll update or cancel it. Once shipped, we can help with returns under the 60-day guarantee.

Yes. All transactions are processed through Shopify's secure checkout with SSL encryption. We never store your credit card details. We accept Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, PayPal, and Shop Pay.